Since 2006, the General Directorate of OACA has implemented a Quality Management System, within Aeronautical Information Service and Aerodrome AIS units.
The scope of the QMS covers the following activities:
Receiving, processing, editing, operating and disseminating the aeronautical information
The established quality policy aims mainly:
• Improving customer satisfaction;
• Improving compliance with national and international air navigation regulations and customer requirements;
• Cooperating with international organizations promoting the exchange of information and expertise;
• Use of new technologies for aeronautical information processing, product marketing, improved communication with customers;
• Improving and developing the performance of products and services through the transition from AIS to AIM;
• Development of new commercial offers appropriate to customer requests;
• Improving the information system security;
• Permanent improvement of the resources performance (human, material and means of communication) to guarantee the effectiveness of QMS;
• Improving cooperation and communication with external providers;
• Continuous improvement of quality management system;
